I-International Organisation of Standardization (ISO) yinkampani emelekileyo, engekho karhulumente eyaziwayo ngokuphuhlisa nokushicilela imigangatho elawula iinkcukacha zeemveliso, iinkonzo kunye neenkqubo ukuqinisekisa ubungakanani, ukhuseleko kunye nokusebenza kakuhle. Ezinye izindinganiso ze-ISO ziza kunye nokukwazi ukuqinisekiswa, ezithatha izibonelelo zoshishino lakho. Esinye sazo ngu-ISO 9001: 2015, esichaza iikhrayitheriya kwinkqubo yolawulo lwekhwalithi.
ISO 9000 Ulawulo loLunga lweNtsapho yamaGangatho
Intsapho ye-ISO 9000 yemigangatho ijongana ngqo nemibandela yolawulo lomgangatho ongasetyenziswa nayiphi na ishishini ngaphandle kweshishini. Nangona le ntsapho yenziwe ngamazinga amaninzi e-ISO, kuphela omnye unikeza inketho yesitifiketi: ISO 9001: 2015, eyatshintshile inguqulelo yangaphambili yomgangatho, kuquka i-ISO 9001: 2000 kunye ne-ISO 9001: 2008.
Izibonelelo ze-ISO 9000 QMS
Nazi izizathu eziphezulu ezi-10 zokuqwalasela ukufumana isatifikethi se-ISO 9001: 2015. Emva kokuba unqume ukuba isitifiketi se-ISO QMS sikulungele inkampani yakho, uya kuba ulungele ukufunda ngendlela yokufumana iSOO eqinisekisiweyo kwaye uqale ukulungiselela amaxwebhu akho.
01 Ukwenyuka kweNtsebenzo
I-ISO 9001: 2015 icacisa iimfuneko kwiinkqubo zokulawula umgangatho apho inhlangano:
- Iimfuno zokubonisa ukukwazi kwayo ukubonelela ngemveliso edibana neemfuno zabathengi kunye neemfuneko zokulawula ezifanelekileyo
- Iinjongo zokuphucula ukwaneliseka kwabaxhasi ngokusetyenziswa ngokufanelekileyo kwenkqubo, kubandakanywa iinkqubo zokuphuculwa kokuqhubeka kwenkqubo kunye nesiqinisekiso sokuhambelana nomthengi kunye neemfuneko zokulawula ezifanelekileyo.
Iinkampani ezihamba ngeenkqubo ze-ISO 9000 ze-QMS zinikezele ingcamango eninzi kwiinkqubo zazo nendlela yokwandisa izinga kunye nokusebenza kakuhle. Emva kokuqinisekisiwe kwi-QMS, iinkqubo zenziwe kunye nezikhokelo ezikhoyo ukuba ubani alandele kalula, ukwenza uqeqesho, ukuguqulwa, kunye noxilongo lula.
02 Ukwandiswa kweNgeniso
Ucwaningo luye lwabonisa ukuba i-ISO QMS yamava aqinisekisiwe amava kunye nokuphucula ukusebenza kwezemali, xa kuthelekiswa namaqumrhu angaqinisekanga.
03 Umqeshwa weMorale
Imisebenzi ecacisiweyo kunye noxanduva, ukuphendula uxanduva lokulawula, iinkqubo zokuqeqesha ezisisiseko kunye nomfanekiso ocacileyo wendlela iimbopheleleko zabo zithintela ngayo umgangatho kunye nempumelelo yonke yenkampani, yonke inxaxheba kwigalelo labasebenzi abanelisekile nabakhuthazayo.
04 Ukwazisa ngamazwe ngamazwe
I-International Organisation for Standardization (ISO) ibonwa kwihlabathi jikelele njengegunya lokulawulwa komgangatho.
05 Indlela yokwenza isinqumo
Iimilinganiselo ze-ISO 9000 ze-QMS zibeka imiyalelo ecacileyo yophicotho-zincwadi kunye neenkqubo zokuphononongwa eziququzelela ukuqokelela ulwazi kunye nokwenza izigqibo kusetyenziswa idatha.
Ubudlelwane boMthengisi 06
Ulwalamano oluxhasayo lwabaxhasi luyinto ebalulekileyo kwiSO certification. Ukulandela iinkqubo zamaphepha kunye nokuvavanya ukuqinisekisa ukuba izinto ezisemgangathweni zempahla ziya kwindlela yakho yokuvelisa. Le nkqubo ifuna ukuvavanya ngokukodwa kwabaphakeli abatshintshi phambi kokuba kwenziwe utshintsho kunye / okanye ukuhambelana ngokubhekiselele kwendlela kwaye apho iilawulwa khona khona.
07 Uxwebhu
Umgangatho we-ISO QMS ufuna iimviwo zazo zonke iinkqubo kunye naluphi na utshintsho, iimpazamo kunye nokungafani. Oku kuqinisekisa ukuhambelana kuyo yonke imveliso kunye nokuphendula kwabo bonke abasebenzi. Oku kuyaqinisekisa ukuba iirekhodi ezilandelekayo ziyafumaneka xa kuthengiswa iimveliso ezingqinelaniyo okanye izinto eziyimveliso.
08 Ukubambisana
Enye yeziseko ze-ISO; Zonke iinkqubo ezivela kuphando nophuhliso, ukuveliswa, ukuthunyelwa kwempahla, zichazwe, zichazwe kwaye zibhalwe, ukunciphisa igumbi lesiphoso. Nangona inkqubo yokwenza utshintsho kwinkqubo ibhaliweyo, ukuqinisekisa ukuba utshintsho luhlelwe kakuhle kwaye luphunyezwe ngendlela engcono kakhulu yokwandisa ukusebenza kakuhle. Iingcebiso kwi-biotech icandelo ukusebenzisa i-XML yobhala okanye ukufometha kweefayili efanayo ukuqokelela idatha, iingxelo, kunye nokubhala iileti, ukunciphisa umngcipheko wamaphepha / iilebula ezingapheliyo ezisetyenziswa ngephutha.
09 Ukunyaniseka kwabaThengi
Ukuzithemba kwabathengi kuzuzwa ngenxa yokwamkelwa kwendalo yonke ye-ISO. Ukwaneliseka kwabathengi kuqinisekiswa ngenxa yeenzuzo ze-ISO 9000 i-QMS ukusebenza kakuhle kweenkampani, ukuvumelana nokuzinikezela kwinkonzo esemgangathweni.
10 Iinkqubo zoPhuculo
I-ISO 9001: I-2015 ye-QMS ichaza iinkqubo zokuphicothwa, ukuphononongwa kolawulo nokuphucula iinkqubo ngokusekelwe kwidatha eqokelelelweyo. Uphuculo lucwangciswe ngokucokisekileyo kwaye lusetyenziswe ngokusekelwe kwiinyani, kusetyenziswa inkqubo yoxwebhu kunye nohlalutyo, ukuqinisekisa ukuba izigqibo ezintle zenziwe kwinkampani yakho.