Kutheni Iikhompyutheni Zingenelo?
Kukho izizathu ezininzi ezenza ukuba inkampani inokukhetha ukukhupha imisebenzi ethile yezoshishino. Ezinye zezizathu eziqhelekileyo zibandakanya:
- Ukunciphisa nokulawula iindleko zokusebenza
- Ukuphucula ingqwalasela yenkampani
- Ukufikelela kwiinkalo zamanqanaba ehlabathi
- Ukukhulula izixhobo zangaphakathi kwezinye iinjongo
- Ukuhlengahlengisa okanye ukwandisa ukusebenza kakuhle kwexesha
- Ukukhulula ukusetyenziswa kwezibonelelo zangaphandle
- Ukwabelana ngemingcipheko nenkampani yabalingani
Kodwa ezi zizathu akwanele ukuphumeza inkqubo yokuphumelela ngokuphumelelayo. Enyanisweni, iinkampani maziqinisekise ukuba ziqwalasela zonke izixhobo kwaye ziyakwazi ukuhlangabezana neemfuno zokuphumelela ngokuphumelelayo.
Iimfuno zoPhuculo oluphumeleleyo
Kwiintsuku zokuqala, indleko okanye ukunciphisa intloko kwakukho izizathu eziqhelekileyo zokuphuma ngaphandle. Namhlanje, abaqhubi bahlala beqhinga kwaye bajolise ekusebenzeni imisebenzi yokongezwa kwintengiso ngaphakathi kwindlu apho inhlangano ingayisebenzisa ngokufanelekileyo ubuchule bayo obuphambili.
Iinkalo eziphambili kwinkqubo yokuphumelela ngokuphumelelayo ziquka:
- Ukucaca malunga neenjongo kunye neenjongo zeenkampani
- Umbono ocwangcisiweyo kunye nesicwangciso
- Ukhetho lokuthengisa
- Ulawulo lobudlelwano
- Izivumelwano ezingqiniswanga kakuhle kunye nezivumelwano zabathengisi
- Vula uqhagamshelwano kunye nabachaphazelekayo
- Ukuncediswa kobunkokheli kunye nokubandakanyeka
- Ukuqwalasela ngononophelo kwimicimbi yabasebenzi
- Ilungelo lexesha elifutshane lemali
Masihlambele ngokukodwa kwimiba emibini yezi mfuno: ucokoleko oluvulelekileyo kunye nolawulo oluphezulu kunye nenkxaso ephezulu yenkxaso.
Vula uNxibelelwano
Ukuvula unxibelelwano kunye nenkxaso yesigqeba kubaluleke ngokukhethekileyo kwinkqubo yokuphumelela ngokuphumelelayo. Ingqwalasela eyongezelelweyo kufuneka ibe yiSivumelwano soMgangatho weNkonzo (SLA), efumaneka ngokusobala, kubo bonke abasebenzi abachaphazelekayo.
Kungakhathaliseki ukuba yintoni isiphumo sokukhutshwa kwe-outsourcing, ukulawula utshintsho kubalulekile kwimpumelelo kwenkqubo. Ukuvavanya iimfuno zabathintekayo kuyinxalenye yokuqala yale nkqubo, kwaye kuba neendlela ezivulekileyo zonxibelelwano ngeli xesha kubalulekile. Wonke umntu ochaphazelekayo kufuneka abandakanyeke kwinkqubo.
Inkxaso yoLawulo
Iinjongo ezicwangcisiweyo, ezinjengeenkqubo zokugqithisa, kufuneka zivela kwi-echelon ephezulu yenkampani. Abaphathi abakhulu mabachaze iinjongo kunye neenjongo zenkqubo yokukhupha i-outsourcing kwaye baxelele indlela inkqubo eya kuzuza ngayo umbutho.
Abaphathi banamhlanje bajonge phambili kwaye baqaphela ukuba uxanduva lokuqinisekisa ukuphumelela kwamanyathelo abo okugqithisa kwamashishini aluyekanga xa inkino yomise kwisivumelwano, kodwa ngelishwa, oku akuzange kube njalo.
Indlela Yokugwema Ukuphuhliswa Kokuhluleka Kolawulo LwaBudlelwane
Ukuhlanganiswa kokungaqiniseki kunye nokungabikho kokuqwalaselwa kwiinkcukacha ezibalulekileyo kuye kwadala imeko yosuku lwangoku apho, ngokweqela leGartner, iipesenti ezingama-25 zezivumelwano zokugqithisa ziya kuphinda zixoxiswe okanye zikhanselwe zingakapheli iminyaka emithathu. Ulawulo oluqhubekayo lolwalamano lubalulekile. Abaphathi abakhulu mabahlale bebandakanyeka ngexesha lokuphunyezwa kwesivumelwano.
Akufuneki kuphela ukuba kubekho inkqubo yokunyuka ngokucacileyo, kodwa abaphathi abaphezulu kufuneka badibane kwixesha elifanelekileyo ukuze baxoxe ngobudlelwane bokugqithisa. Iintlanganiso nazo kufuneka ziqhutywe kwizinga lokusebenza ukujongana nokusebenza kwekhontrakthi yokukhangela, ngokuchonga nokulungisa isiphi na iingxaki eziye zadibana nazo, kwaye uvumelane ngeenguqu ukuqinisekisa ukwaneliseka okuqhubekayo